thr77Frequently Asked Questions
Users new to thr77 often ask about account setup, how our deposit and withdrawal flow works, what games and markets we offer, and how we keep accounts secure. This FAQ page answers the questions we hear most often, from account creation through to payment verification and withdrawal requests.
We've organized these answers by topic so you can find what you need quickly. If your question isn't covered here, our support team is available to help — you can reach us through the help section in your account. For detailed information about our legal framework, jurisdiction restrictions, and data handling practices, please refer to our legal noticeterms and conditionsand privacy policy
Most answers below apply whether you access thr77 on your phone browser, mobile app, or desktop. The steps are the same, though the layout may differ slightly depending on your device. If you run into a technical issue or need help with a specific transaction, our team can usually resolve it within one to two business days.
FAQ topics
- Account and registrationhow to start, KYC verification, password recovery, and multi-account rules
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet
- Games and marketsfootball betting, live-dealer tables, slots, and esports categories available on thr77
- Security and supportaccount protection, data requests, and contacting our team
On the login pageclick the "Forgot your password?" link. Enter the email address associated with your thr77 account. We will send a password-reset link to that email address. Click the link, choose a new password, and confirm it. Your new password must be at least eight characters long and include uppercase letters, lowercase letters, numbers, and symbols. Once you've set your new password, you can use it to sign in. If you don't receive the reset email within a few minutes, check your spam folder or contact our support team.
KYC (Know Your Customer) verification is an identity check we perform before you can withdraw funds from thr77. When you request a withdrawal, we ask you to submit a photo of a valid national ID (such as a passport or driver's license) and a document showing your current address (such as a utility bill, bank statement, or lease agreement). This process protects both you and us from fraud and helps us meet regulatory standards applicable to gaming platforms. Verification typically takes one to two business days. You can submit your documents through the account settings menu. If your documents are unclear or incomplete, we will ask you to resubmit them.
Payments and transactions
Yes, we accept bank transfers to online payment, e-wallet, mobile banking, and local payment virtual accounts. When you request a deposit on thr77, select "Bank Transfer" as your payment method, and we will provide you with a unique virtual-account number for your chosen bank. Transfer your funds to that account, and the deposit will appear in your thr77 balance within one business day. We also support online payment, which works with all major banks in Indonesia. For faster deposits, we recommend e-wallet, mobile banking, local payment, online payment, or e-wallet, which typically process instantly or within minutes. All methods are available from the deposit page once you're logged in.
thr77 does not charge fees on deposits or standard withdrawals. Your funds are transferred in full to your chosen payment method. However, your payment provider (such as your bank or e-wallet operator) may charge a fee for the transaction on their end. For example, if you withdraw to a mobile banking virtual account, local payment might apply a transfer fee, which is not set by thr77. We recommend checking with your bank or e-wallet provider about any fees they may charge. All fees are displayed to you before you confirm a withdrawal, so you know the exact amount you will receive.
Bonus offers on thr77 vary depending on the promotion. When we advertise a bonus, we always include the full terms and conditions so you understand what conditions apply. Generally, a bonus may require you to place a certain number of selections or wagers before you can withdraw the bonus amount. Some bonuses apply only to certain game types (for example, football markets but not live-dealer games). Read the terms for each bonus before you claim it. If you have questions about how a specific bonus works or whether you have met the conditions to withdraw it, contact our support team and we will clarify the terms for you.
All withdrawals from thr77 are reviewed before processing to prevent fraud and ensure compliance with our terms. This review typically takes one business day. Your withdrawal may be held longer if we need to verify additional information (such as confirming your identity or address documents). If your account has not yet completed KYC verification, you will need to submit your national ID and address document before we can process your withdrawal. If your withdrawal remains on hold beyond two business days, contact our support team — there may be an issue we can help resolve quickly.
Games and markets
thr77 offers football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments), live-dealer games (roulette, baccarat, blackjack, Caribbean Stud Poker, Dragon Tiger, and multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). You can browse all categories from the main menu once you're logged in. Each category displays the current available matches, games, or tournaments. Odds and markets change frequently, so check back often for the latest options.
Live-dealer games on thr77 feature real dealers and real cards or equipment broadcast to you via live video. You place your selections using buttons on your screen, and the dealer executes the action in real time. Popular live-dealer games include roulette (place selections on numbers or colours before the wheel spins), baccarat (select player, banker, or tie before cards are dealt), blackjack (play against the dealer with standard rules), and Dragon Tiger (a fast-paced game comparing two cards). All games are delivered from multi-camera studios and are fair and transparent. Check the game description for the rules, minimum and maximum selection amounts, and available seats.
Yes, thr77 offers slot and instant-game categories including Aviator (a multiplier game where you cash out before the plane crashes), Sweet Bonanza (a cluster-pays game with fruit symbols), Gates of Olympus (a high-volatility slot), Fortune Tiger (an Asian-themed game), and Mahjong Ways (a tile-matching game). You can play these games on your phone, tablet, or desktop browser. Each game has its own rules, paytables, and minimum and maximum stake amounts. Start by setting your stake, then press the play button. Games are random and fair. Check the game's help menu for full rules and payout information.
Security and support
You can request deletion of your personal data by contacting our support team through the help menu in your account. Include "Data Deletion Request" in your message subject. To delete your data, your account must have a zero balance and no active withdrawals or disputes. Once we receive your request, we will confirm receipt within one business day. We will delete your personal data and close your account, but we must retain certain records (such as transaction history) for a limited period to comply with anti-fraud and legal requirements. For detailed information about what data we retain and for how long, see our privacy policy
Our support team is available to help with questions and issues. You can reach us through the help section in your thr77 account. We respond to support messages in Indonesian and English. Response times vary depending on how busy we are, but we aim to reply to all messages within one to two business days. For urgent account issues, include "Urgent" in your message subject. We also have a FAQ page (this page) that answers common questions, and our terms and conditions and legal notice cover account and service policies in detail.